Home » Services » Customer Care

Customer Care

Customer Care
Our solutions are designed to improve your operating efficiency, reduce your costs, and increase your revenue streams. We are here to provide the world class support you need and deserve.

Contact Technical Support



Our expansive team of service professionals are ready to assist with your mission-critical needs

Our customers are the heart of everything we do. We want you to be more than satisfied with our products and solutions — we want you to consistently understand the full benefits and power of your Harris software. To reach this goal, our team of knowledgeable and experienced professionals is here to provide you with the solutions you need and an unparalleled customer experience.

When you partner with us, we support you – for life. We offer the one-on-one, immediate support you expect from a local software provider while driving the innovation and results you expect from a large, corporate partner.

“Anytime I had a question, I was blown away by not just him (Marcus) but the whole team at how I consistently got responses in a respectable amount of time.”
Ford Handley

Finance Director, Orange Beach, AL

Whether you place a call to our help desk, submit a request electronically, or refer to our help, rest assured that we have the tools you need to quickly get the answer you’re looking for. With our online eSupport, customers can create a support request and search their organization’s current and past requests for a status update. And if you don’t require help from a support professional, our interactive Q&As, and product documentation can assist you in determining a solution.
Our solutions are continually evolving as we work to develop products that help you accomplish your goals and make your job easier. We welcome your feedback and incorporate it into our new enhancements and solutions. We also provide periodic updates and releases to correct issues reported in the current version of your software and to improve functionality.

Quality customer service is our focus. So we proactively monitor response time and survey customers about their support experience. We use this feedback to help improve what our customers already deem as excellent customer service. Because at Harris, we believe great software is nothing without great support.

Customer Hub

Request Support

Sign into your customized product support portal to submit a support ticket, track requests, and view updated applications notes.

Software For Life

Harris Local Government stands by our “Software for Life” policy. We will support every Harris product for as long as our clients rely on them.


Learn About Harris Cloud Services

With Harris’ hosting, backup, and recovery services you can improve access and security to your organization’s sensitive data. Plus, you’ll stay running even if affected by an internal server outage or data loss.